Commentary

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The Principles of Leadership and Self-Deception

There are many great resources that teach dealership owners and employees on how to run a dealership. There are even more amazing options on business...

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Your Mindset will Determine Your Outcome

There are two perspectives that we can take away from this pandemic. We can grow from a positive opportunity or succumb to a perceived threat....

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Remember to Be Human

The amount of work thrust upon the contemporary Internet agent has increased dramatically over the past five years. It’s not enough to simply email...

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The Real Value of Third Parties in Automotive

I’ve heard third-party listing sites described as a necessary evil in automotive. They provide valuable information to consumers and valuable leads...

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Conquering the Corona!

They are coming in scared. They are wearing gloves. They are wearing masks. For the first time in history, they aren’t stealing our pens! In fact,...

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Are You Fishing in a Crowd?

Growing up in Wyoming, I learned many lessons about the value of being in a secluded place and not being surrounded by a crowd. One memory that...

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The Road to Recovery

COVID-19 blind-sided us with an uppercut, right hook and hard hit to the gut. We may be down and a little dizzy, but we are not out for the count....

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They Called it Facebook for a Reason

A phone rings in the middle of the night, startling a grumpy middle-aged college dean back into consciousness. The computer servers at Harvard are...

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In the Quiet, Listening Becomes Easier

Many of us lived through the 2008-2009 recession. For those of us that were in some of the hardest-hit industries like real estate, banking, or...

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Grow Your Base Through Conquest

Humans are born to compete. As far back as ancient times, when we competed over every available resource as a matter of life and death, the idea that...

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Everything has Changed, FOREVER! The Post COVID-19 World of Automotive Retail

The world’s great philosopher Mike Tyson said it best: Well, we all just got punched in the mouth. As a business, we had plans to become more...

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Chatbot - Friend or Foe

A chatbot is exactly what it sounds like: A robot that managesyour conversations. The bot simulates a human-like interaction to give shoppersthe...

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