Shopper Experience

Indianapolis — August 8, 2018 — PERQ, experts in online consumer engagement and shopping behavior, has released new analysis of consumer...

One thing is true of every automotive dealership: Sales staff is the core of its business. Salespeople alone can ensure that customers have the best...

Lawrenceville, GA — July 30, 2018 — Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value...

Huntersville, NC — July 24, 2018 — A new online video education series for automotive retailers, PDS on the Rocks, has attracted the attention of...

As a kid, you were probably told at some point to “play nice” with siblings, cousins, and classmates.As an adult, you automatically play nice with...

Online auctions started out as an easy way to liquidate low-end trades. They have quickly evolved to the preferred method to buy and sell all types...

In the digital era, customers shopping for vehicles tend to use search engines as their primary point of research. The dealers they find at the top...

Atlanta  — July 18, 2018 — The Manheim Marketplace℠ achieved record growth across its digital channels in the first half of 2018, confirming...

Niagra Falls, NY — July 18, 2018 — The Monroney Label is so ordinary we forget how much merchandising punch this mandated sheet of paper can bring...

While the flow of off-lease vehicles continues pouring certified pre-owned (CPO)–quality cars, SUVs, and trucks onto dealers’ lots, which depresses...

Saint Petersburg, FL — July 9, 2018 — LotMonkey, a strategic in-dealership merchandising solution for independents, franchised car dealers, dealer...

Modern, digital-savvy consumers are radically different than previous generations of auto shoppers. Over the past 20 years, Amazon has taught them to...