Management

The amount of work thrust upon the contemporary Internet agent has increased dramatically over the past five years. It’s not enough to simply email...

They are coming in scared. They are wearing gloves. They are wearing masks. For the first time in history, they aren’t stealing our pens! In fact,...

Justin Gasman

• Jun 30, 2020

COVID-19 blind-sided us with an uppercut, right hook and hard hit to the gut. We may be down and a little dizzy, but we are not out for the count....

Many of us lived through the 2008-2009 recession. For those of us that were in some of the hardest-hit industries like real estate, banking, or...

Carol Marshall

• Jun 2, 2020

It is no secret that the automotive industry has historically been dominated by the male gender. The NADA Work Force Study of 2015 stated that women...

The world’s great philosopher Mike Tyson said it best: Well, we all just got punched in the mouth. As a business, we had plans to become more...

Dennis Ephlin

• May 26, 2020

Entering 2020, many people are talking about vision, hindsight and future potential. I often wonder how my career would have been different if I had...

I need an email address. What are the miles? Is the wife on the title to the trade-in? The insurance card is expired. Where’s the etch number? What...

Justin Gasman

• Mar 21, 2020

The industry is forecast to be stable in 2020. Stable may be a welcome word for many and is certainly better than the prediction of decline we all...

Carol Marshall

• Feb 18, 2020

What you have to offer has a deeper more personal impact on your customers’ lives than you learn, lead, and leverage right now! Whether you are...

Mike Hirschfield

• Feb 10, 2020

Recently I attended the Annual Industry Summit in New Orleans. About a week before my flight, I received an email from Southwest announcing the...

When a cashier takes your money for your purchase and then sends you off with a deadpan, “have a good one,” how do you feel? On the other hand,...