Fixed Ops
How the Value of a Lifetime Warranty Beats Price Every Time
Warren Buffet once said, “Price is what you pay. Value is what you get.” The distinction is one of great importance to car dealerships, and it’s why...
Kelley Blue Book Joins the Vin-UP Automotive Service Vehicle Equity Program
Asbury Park, NJ — June 19, 2018Automotive dealer service customers can now be instantly informed of a vehicle’s value, thanks to service valets and...
Get Ahead By Putting Your Customers First
Enterprise Rent-a-Car founder Jack Taylor had a simple philosophy: “Take care of your customers and employees first, and the profits will follow.”...
Build a Lifetime of Customers With Warranty Programs
I’ve been asked to explain why lifetime warranty programs are so important to an auto dealership. We’ve already talked about how this type of program...
Dealers Turn Detail Departments Into Revenue Sources
For too long, the in-house detail departments of new car dealerships have dragged down profit. Yet auto detailing is essential not only to get...
myKaarma Raises $15 Million from Kayne Partners to Advance Product Development for Service Departments
Long Beach, CA — April 5, 2018 — myKaarma, the leading communications and payments software provider for automotive dealer service departments,...
Singlethread Texting Service Results in Nearly 300% Higher Customer Pay Revenue
Detroit — March 20, 2018 — Singlethread, the industry-leading text messaging platform that helps dealerships generate more customer-pay per service...
AutoLoop Teams Up With Hyundai to Offer the Ultimate Service Lane Solution for the Hyundai Service Lane Technology Program
Clearwater, FL — February 9, 2018 — AutoLoop, LLC, the leading provider of automotive dealer service, sales, and marketing solutions, announced...
Maintain Your Service Department's Effective Labor Rate With Prepaid Maintenance
A franchised car dealership’s service operation is like a factory whose products are labor and part sales. Service managers are charged with...
How to Leverage Data to Create More Service Department Opportunity
You worked hard to build your relationships with customers — you know their cars inside and out. Naturally, they’ll come to you when they need...
How You Can Generate Synergy Between Sales and Service
In your dealership, who is engaging your customers and representing your brand? Is it the sales staff on the showroom floor? The receptionist? The...
October Q&A: Are You Leaving Potential Fixed Ops Profits on the Table?
Data from the National Automobile Dealers Association (NADA) reveals that in 2016, new-vehicle dealerships wrote more than 300 million repair orders,...