F&I

Blame it on the internet. Retail stores are closing at record levels, so dealerships are obliged to maintain a strong web presence if they want to...

While your OEMs move their off-lease inventory to you to be retailed as certified pre-owned (CPO) models, be sure your F&I office is prepared to...

When sports teams take the field, commentators review their attributes, experience, and records. And although all players are unique, one cannot help...

While dealers grapple with new and better ways to advance the customer experience and build loyalty, one effective, often-overlooked way is through...

Dealers often ask us how they should respond to people requesting information about why the dealership ran their credit. The nature of these requests...

Have you given thought lately about how the technological paradigm shift taking place in the automotive world might change your F&I processes? The...

The popularity of certified pre-owned (CPO) vehicles is at an all-time high, with 2014 marking the fourth consecutive year of sales growth. And the...

New fair lending requirements that affect automobile dealerships were issued by the Consumer Financial Protection Bureau (CFPB) last year. While...

It’s official. People love their cars and want to protect them. Not only has demand for new and used vehicles remained strong, a recent research...

Let's face it — it’s tougher to make a profit in the sales department these days. Gross profits are being squeezed to a minimum on the front end by...

To increase automotive sales, the dealers require opportunities. Only the marketing team can provide opportunities by attracting maximum new...

I am writing this article for you, the dealer. It is your money that I am writing about—all the capital you have invested, and the lack of...