customer service

Remember your last trip to Circuit City? You know, the store where service is state of the art? If that slogan means nothing to you, you’re either...

The car-buying experience has vastly improved in recent years as dealers have increasingly prioritized customer service. Yet, surprisingly,...

A franchised car dealership’s service operation is like a factory whose products are labor and part sales. Service managers are charged with...

For most consumers, buying a car is a long, complex process that involves a significant amount of research into different brands, models, and...

Are you struggling with customer retention? Maybe looking for a way to improve customer loyalty? Establishing a good relationship with customers can...

I was born in 1992, and received my first email address at the age of six. I am what is referred to as a millennial. Nowadays, that term often...

I saw an interesting graphic on Facebook the other day saying, What struck me was that I have seen this quote before and I have used a version of...

How great is your customer service? How is your customer satisfaction? These are fairly common questions when it comes to marketing folks, and I'm...