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Customer Relationships
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Best Practices
5 Keys to Get More Customer Referrals
Mike Hirschfield
Nov 12th, 2021
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Best Practices
Dealership Culture: Make Trust Your North Star
David Adcock
Oct 20th, 2021
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Commentary
Are Dealers Ready for “Telematics Right to Repair?”
Greg Ross
Aug 24th, 2021
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Commentary
Building Customer Relationships with Tactile Action-Based Marketing
Aja Goldey
Aug 16th, 2021
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Commentary
The Saga of the Hdx 27 Gallon Containers and Your Dealership
Tom Kline
Aug 12th, 2021
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Research
The Power of Return Parts Buyers
Ibrahim Mesbah
Jul 7th, 2021
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Best Practices
With Connectivity, Dealers Can Get More from Courtesy Transportation Programs
Greg Ross
May 17th, 2021
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News
Interview with Assurant Global Automotive: Customer Experience Tech
Dealer Marketing Magazine
Apr 15th, 2021
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Best Practices
How To Handle A Customer Dispute Like a Pro: Part 2
Tom Kline
Feb 10th, 2021
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Best Practices
How To Handle A Customer Dispute Like a Pro: Part 1
Tom Kline
Feb 3rd, 2021
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Best Practices
Auto Retailers: Customer Experience Needs to Be Your Differentiator
Dennis Ephlin
Jan 25th, 2021
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Commentary
Everybody is Your Friend, You Just Haven't Met Them Yet
Justin Gasman
Dec 3rd, 2020
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