event marketing
CXAUTO2023 Speaker Spotlight: Kirk Preiser
Director of Retail Buying Experience, Audi of America When people ask me how I got into automotive, I laugh because it wasn’t something I had...
CXAUTO2023 Speaker Spotlight: Lee Ann Gehrs
I’ve been with Holman for 17 years now, and it is the organization with which I’ve spent the vast majority of my career. The leadership and employees...
CXAUTO2023 Speaker Spotlight: Kevin Frye, Jeff Wyler Automotive Family
Like many people in the automotive industry, I fell into my position. My wife and I had a chain of five eBay stores where we helped customers sell...
CXAUTO2023 Speaker Spotlight: William Camastro, Gold Coast Cadillac
I grew up in the Bronx, in a lower middle-class family with nine siblings. My dad worked for the city of New York, a very blue-collar job but...
Reimagining The Parts Return Process, an Interview with Jennifer Jones, Global Lifetime Warranty Manager at Ford Motor Company
Jennifer was encouraged by her high school science teacher to pursue her love of math and science with a career in engineering. When it came to...
Using Digital And Automation For Cost Effective Claims Processing To Optimize Operational Efficiencies, an Interview with Ed Roberts, COO of Bozard Ford Lincoln
"They were the first to give me an opportunity because up until that point, I was homeless." Meeting with Ed Roberts is always an experience that...
Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI
When Jason Payne graduated with a Bachelor’s Degree in Mechanical Engineering, he also sold the web design company that he had started in his...